Last updated: November 01, 2019 PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE TROLLEY APPLICATION AND/OR USING OUR WEBSITE AND/OR SERVICE. The TROLLEY Terms and Conditions (“User Terms”) constitute a legally binding agreement between TROLLEY. (“TROLLEY” “we”, “us”, or “our”), the owner and operator of the WWW.TROLLEY.APP website and its related software application and platform (hereafter, collectively referred to as the “TROLLEY Service”) and you (“you” or “your”), the user of the TROLLEY Service. BY USING THE TROLLEY SERVICE IN ANY FORM OR FASHION (INCLUDING, WITHOUT LIMITATION, NAVIGATING TROLLEYAPP.COM OR UTILIZING THE TROLLEY MOBILE APPLICATION), YOU ACKNOWLEDGE AND AGREE TO THESE USER TERMS, AND TROLLEY PRIVACY POLICY, WHICH CAN BE FOUND AT HTTP://WWW.TROLLEY.APP/PRIVACY-POLICY/ AND WHICH ARE INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU MAY NOT USE THE TROLLEY SERVICE. THE USER TERMS ARE INTENDED FOR ALL USERS OF THE TROLLEY SERVICE, INCLUDING THOSE WHO ARE SIMPLY NAVIGATING THE WEBSITE OR THOSE WHO REGISTER AN ACCOUNT. HOWEVER, DIFFERENT SECTIONS OF THE USER TERMS AFFECT USERS DIFFERENTLY, SO PLEASE BE SURE TO READ THESE TERMS AND CONDITIONS CAREFULLY.

1. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Qatar.
2. Qatar is our country of domicile.
3. Minors under the age of 18 shall are prohibited to register as a User of this website/app and are not allowed to transact or use the website.
4. If you make a payment for our products or services on our website/app, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
5. The cardholder must retain a copy of transaction records and Merchant policies and rules.
6. We accept payments online using Visa and MasterCard credit/debit card in QAR.
7. www.trolley.app will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Qatar.
8. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

TROLLEY Service Overview

TROLLEY provides an online platform whereby users can connect with vendors and independent drivers who offer delivery services (hereafter, “Providers”). Users can access the TROLLEY Service through the use of the TROLLEY. TROLLEY makes no representations, warranties or guarantees regarding any content or information provided by users or Providers. TROLLEY has customer information and privacy policies as set forth in its Privacy Policy http://www.trolley.app/privacy-policy/, which is fully incorporated herein by reference.

Registration for TROLLEY Service

Registration with the TROLLEY Service is subject to the following additional terms and conditions: (a) Eligibility: By registering with TROLLEY, you represent and warrant that all registration information you submit, including, without limitation, your first and last name, mobile telephone number, and credit card or financial account payment information is completely accurate and truthful. TROLLEY may, in our sole discretion, refuse to offer access to or use of the TROLLEY Services to any party and change the eligibility criteria at any time. By registering with TROLLEY, you represent that if you are an individual, you are of legal age to enter into a binding contract and that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the TROLLEY Service. (b) Security of Registration Information: You are solely responsible for maintaining the security and correctness of your registration information. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify TROLLEY of any unauthorized use of your password or any breach of security. You also agree that TROLLEY shall not be liable for any loss or damage arising from your failure to keep your password secure. (c) Compliance: You agree to comply with all local laws regarding online conduct and acceptable content. In addition, you must abide by our policies as well as all other operating rules, policies and procedures that may be published from time to time via the TROLLEY Service, each of which is incorporated herein by reference and each of which may be updated by TROLLEY from time to time without notice to you.

How to use the TROLLEY Service

The TROLLEY Service offers you to get an delivery services

1. With a few taps, order all you want from your favorite stores.
2. Just choose to receive your order instantly or at specific time.
3. You’ll receive confirmation about store acceptance.
4. You’ll be able to watch in real time tracking on your phone and updates posted about order progress.
5. You’ll be able to contact the store directly to adjust on the orders until it gets dispatched for delivery.

Once you select a service, please note the following:

PAYMENT POLICY

You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges ”). After you have received services or goods obtained through your use of the Service, TROLLEY will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by TROLLEY. All Charges are due immediately and payment will be facilitated by TROLLEY using the preferred payment method designated in your Account. As between you and TROLLEY, TROLLEY reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in TROLLEY’s sole discretion. May elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider. CANCELLATION by customer is allowed without cancellation fee.

Cancellation by Trolley

If, for reasons beyond Trolley’s control - such as an incorrect delivery address, the recipient's absence, lack of an access permit, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, Trolley is entitled to cancel the User’s order. In this event, the User is not entitled to compensation or pecuniary of in kind, however; in case of online payment, the refund will be initiated by Trolley at the soonest possible post the cancellation of the order, it is the responsibility of the bank to transfer the amount to the users account, which takes approximately 3-5 working days.

Your Use of the TROLLEY Service

By using the TROLLEY Services, you agree to the following restrictions on your use of the TROLLEY Service: You warrant that the information you provide to TROLLEY is accurate and complete. TROLLEY is entitled at all times to verify the information that you have provided and to refuse the TROLLEY Service for any reason or no reason. You may only access the TROLLEY Service using authorized means. TROLLEY is not liable if you do not have a compatible mobile device. TROLLEY reserves the right to terminate the TROLLEY Service should you attempt to access the TROLLEY Service with an incompatible or unauthorized device. You will only use the TROLLEY Service for your sole, personal use and will not resell it to a third party; You will not authorize others to use your account; You will not assign or otherwise transfer your account to any other person or legal entity; You will not use an account that is subject to any rights of a person other than you without appropriate authorization; You will not use the TROLLEY Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes; You will not use the TROLLEY Service to cause nuisance, annoyance or inconvenience; You will not try to harm the TROLLEY Service or impair the proper operation of any related network, platform or application in any way whatsoever; You will not copy, or distribute the TROLLEY Service or any portion or feature thereof without advance written permission from TROLLEY; You will keep secure and confidential your account password or any identification we provide you which allows access to the TROLLEY Service; You will provide us with whatever proof of identity we may reasonably request; You are aware that when requesting services by SMS if available in your jurisdiction), standard messaging charges will apply; You will not use the TROLLEY Service with an incompatible or unauthorized; You will comply with all applicable laws and regulations while using the TROLLEY Service. TROLLEY reserves the right to immediately Terminate the TROLLEY Service should you not comply with any of the foregoing. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application or Service. TROLLEY reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the foregoing.

No Employment/Agent/Broker Relationship

TROLLEY is not an employment service and does not serve as an employer of any user of the TROLLEY Service or Provider. TROLLEY is not liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax in connection with any use of the TROLLEY Service or Provider’s services. No brokerage, agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these User Terms. Without limiting the foregoing, except as expressly set forth herein, TROLLEY is not acting and does not act as an agent or broker for any users, Providers, or any other user of the TROLLEY Service.

Indemnification

By using the TROLLEY Service, you agree that you shall defend, indemnify and hold TROLLEY, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Providers arranged via the TROLLEY Service, or (c) your use or misuse of the TROLLEY Service.

Liability Limitation

BY USING THE TROLLEY SERVICE OR ANY PORTION THEREOF, YOU AGREE THAT TROLLEY AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU FOR: (i) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), LOSS OF GOODWILL OR BUSINESS REPUTATION, LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS; AND (ii) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING, BUT NOT LIMITED TO, LOSS OR DAMAGE AS A RESULT OF (a) ANY CHANGES WHICH WE MAY MAKE TO THE TROLLEY SERVICE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN PROVIDING THE TROLLEY SERVICE (OR ANY SERVICES OFFERED THROUGH OR FEATURES OF THE TROLLEY SERVICE), (b) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE TROLLEY SERVICE, (c) YOUR FAILURE TO PROVIDE TROLLEY WITH ACCURATE ACCOUNT INFORMATION, (d) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (e) YOUR USE OR MISUSE OF THE TROLLEY SERVICE, (f) ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, AND/OR (g) HYPERLINKS TO WEB SITES OR CONTENT OR RESOURCES PROVIDED BY COMPANIES OR PERSONS OTHER THAN TROLLEY. THESE FOREGOING LIMITATIONS ON OUR LIABILITY SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

Disclaimer

The information, recommendations and/or services provided to you on or through the TROLLEY Service is for general informational purposes only and does not constitute advice. TROLLEY does not guarantee continuous, uninterrupted access to the TROLLEY Service. Although TROLLEY attempts to maintain the integrity and accuracy of the information accessible through the TROLLEY Service, we make no guarantees as to its correctness, completeness, or accuracy. Portions of the TROLLEY Service may contain typographical errors, inaccuracies, or other errors or omissions. TROLLEY cannot and does not guarantee that (the contents of) the TROLLEY Services (including the TROLLEY.APP website and the TROLLEY mobile application) are free of errors, defects, malware and viruses. TROLLEY reserves the right to cancel any payment, even if it has been previously confirmed by us in writing, as a result of incorrect or mistaken pricing or product or service description or other error. If we do cancel a payment, you will receive a full refund or credit as appropriate and you acknowledge and agree that a refund or credit is your sole remedy. The quality of the services requested through the use of the TROLLEY Service is entirely the responsibility of the Provider who ultimately provides such services to you. TROLLEY under no circumstance accepts liability in connection with and/or arising from the services provided by the Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Provider and you hereby agree to release TROLLEY from all liability and claims arising from the foregoing. Any complaints about the services provided by the Provider should therefore be submitted to the Provider. TROLLEY AND ITS AFFILIATES PROVIDE THE TROLLEY SERVICE “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE TROLLEY SERVICE IS AT YOUR SOLE RISK AND THAT TROLLEY AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT TO YOU THAT: (i) YOUR USE OF THE TROLLEY SERVICE WILL MEET YOUR REQUIREMENTS; (ii) YOUR USE OF THE TROLLEY SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR; (iii) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE TROLLEY SERVICE WILL BE ACCURATE OR RELIABLE; AND (iv) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS A PART OF THE TROLLEY SERVICE WILL BE CORRECTED. TROLLEY AND ITS AFFILIATES SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM TROLLEY OR ITS AFFILIATES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

License Grant, Restrictions and Copyright Policy

For purposes of these User Terms, the following definitions apply: “Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the TROLLEY mobile application), opinion, remarks, comments, artwork, links, questions, suggestions, information or other materials. “TROLLEY Content” means Content owned or used by TROLLEY, its affiliates or licensors and made available through the TROLLEY Service (including the TROLLEY.APP website and TROLLEY mobile application), including any Content licensed from a third party, but excluding User Content. “User Content” means Content that a TROLLEY user posts, uploads, publishes, submits or transmits to be made available on the TROLLEY website or through the TROLLEY Service. “Collective Content” means, collectively, TROLLEY Content and User Content. Subject to your compliance with these User Terms, TROLLEY grants you a limited, non-exclusive, non-transferable license: to view, download and print any TROLLEY Content solely for your personal and non-commercial purposes; and to view any User Content to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. You may not use, copy, adapt, modify, create derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the TROLLEY Service or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of TROLLEY. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by TROLLEY or its licensors, except for the licenses and rights expressly granted in these User Terms.

License Granted by User

We may, in our sole discretion, permit users to post, upload, publish, submit or transmit User Content on the TROLLEY Service. User Content will be deemed non-confidential and non-proprietary. Accordingly, TROLLEY shall have the right and you hereby grant TROLLEY the non-exclusive, royalty-free, perpetual right to use, copy, publicly display, publicly perform, modify, create derivative works of and otherwise use or exploit, for any purpose, in any medium and throughout the world, any Content that you post, upload, publish, submit or transmit to be made available on the TROLLEY website or through the TROLLEY Service (“License Grant”). You represent and warrant that any Content posted or transmitted by you does not and will not infringe any third party rights, including any intellectual property rights, rights of privacy or personality rights and does not contain any defamatory content. Furthermore, you represent and warrant that you have obtained all necessary permission to post any such Content and to grant TROLLEY the rights granted in the License Grant without restriction. You acknowledge that TROLLEY only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. TROLLEY does not continuously monitor User Content published by you or any other user or moderate between users and TROLLEY is under no obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of TROLLEY. Any use by you of the User Content is entirely at your own risk. You agree to indemnify and hold harmless TROLLEY, its affiliates and licensors against all costs, expenses, damages, losses and liabilities incurred or suffered by TROLLEY or its affiliated companies related to any Content posted or transmitted by you or your other use of the TROLLEY Service. TROLLEY reserves the right at its sole discretion to block or remove (in whole or in part) any User Content which TROLLEY believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to TROLLEY.

TROLLEY Mobile Application License

Subject to your compliance with these User Terms, TROLLEY grants you a limited non-exclusive, non-transferable license to use the TROLLEY mobile application and to access the TROLLEY Service via a single mobile device that you own or control and to run such copy of TROLLEY mobile application solely for your own personal use. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the TROLLEY mobile application in any way; (ii) modify or make derivative works based upon the TROLLEY Service or TROLLEY mobile application; (iii) create Internet “links” to the Service or “frame” or “mirror” the TROLLEY mobile application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the TROLLEY mobile application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the TROLLEY Service or TROLLEY mobile application, or (c) copy any ideas, features, functions or graphics of the TROLLEY Service or TROLLEY mobile application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the TROLLEY Service or TROLLEY mobile application. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the TROLLEY Service or the data contained therein; or (v) attempt to gain unauthorized access to the TROLLEY Service or its related systems or networks. TROLLEY will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. TROLLEY may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that TROLLEY has no obligation to monitor your access to or use of the TROLLEY Service or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the TROLLEY Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. TROLLEY reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that TROLLEY, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the TROLLEY Service.

Third Party Interactions

During the use of the TROLLEY Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the TROLLEY Service and are beyond TROLLEY’s control. During use of the TROLLEY Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the TROLLEY Service. These links take you off the TROLLEY Service and are beyond TROLLEY’s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. TROLLEY is not responsible and cannot be held liable for the content and activities of these websites. You therefore visit or access these websites entirely at your own risk. Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

Termination of the Agreement

The agreement between TROLLEY and you embodied by these User Terms may be terminated at any time. If you wish to terminate the Agreement, you must permanently delete the TROLLEY mobile application installed on your smart phone, thus disabling your use of the TROLLEY Service. TROLLEY is entitled to terminate the Agreement at any time and with immediate effect (by disabling your use of the TROLLEY Service). TROLLEY is not obliged to give notice of the termination of the Agreement in advance. After termination TROLLEY will give notice thereof if required by these User Terms.

Modification of the Service and User Terms

TROLLEY may change these User Terms and will post the modified terms (which shall then become the agreement between you and TROLLEY) with the new effective date listed above. TROLLEY will also give you prior notice that the User Terms have been changed using the contact information provided by you. Therefore, you agree to keep your account information up-to-date. TROLLEY also encourages you to check the terms of these User Terms from time to time to see if they have been updated. If you do not agree to the modified User Terms, your sole recourse is to stop using the TROLLEY Services. Your continued use of the TROLLEY Services after the date the modified User Terms are posted will constitute your acceptance of the modified User Terms.

Notice

TROLLEY may give notice by means of a general notice on the TROLLEY Service or mobile application, or by electronic mail to your email address on record in TROLLEY’s account information.

Network Delays

The company’s service and software may be subject to limitations, delays, and other problems inherent in the use of the internet, telecommunications networks and electronic communications. the company is not responsible for any delays, delivery failures, or other damage resulting from such problems

Contact Us

If you have any questions about the Terms and Conditions of the TROLLEY Service, please contact us at: TROLLEY

Office No-19, Street No-900, First Floor, Area No-55, Doha-Qatar.

P.O. Box No: 40799

[email protected]